Terms and Conditions 96bets — Complete Platform Usage Guide

In these Terms and Conditions, the following words and expressions carry the meanings stated below unless the context requires otherwise:

• "96bets" or "Platform" — refers to the website and online services operated under the 96bets.win domain.
• "Member" or "User" — refers to an individual who has registered a valid account at 96bets.
• "Account" — refers to the personal account registered by a Member to access 96bets services.
• "Account Balance" — refers to the total funds in a Member's account, comprising deposit funds and eligible bonuses.
• "Bonus" — refers to free credits, bonus funds, or other rewards granted by 96bets to Members based on specific terms.
• "Rollover" — refers to the minimum wagering requirement that must be met before a bonus withdrawal is permitted.
• "KYC" — stands for Know Your Customer, the identity verification process required by 96bets.

Any reference to "we" or "us" in this document refers to the management and operations team of 96bets. These Terms are interpreted in accordance with applicable law and within the context of online digital entertainment services.

96bets services are only available to individuals who meet the following eligibility criteria:

• Aged 21 or above at the time of registration.
• Be a Malaysian citizen or a legal resident in Malaysia.
• There are no legal restrictions in your place of residence regarding the use of online entertainment platforms.
• Have never been banned or suspended by 96bets previously.

Each individual is only permitted to hold one active account. Registering multiple accounts using the same name, phone number, email address, or payment details is prohibited and may result in the freezing of all associated accounts and forfeiture of all balances.

During registration, you are required to provide accurate, truthful, and up-to-date information. 96bets reserves the right to request identity verification documents at any time as part of the KYC process. Failure to comply with a KYC request within the specified period may result in temporary suspension or account termination.

96bets accepts deposits via multiple local payment channels including FPX, e-wallets, and other payment methods listed on the platform. All deposits are processed in Malaysian Ringgit (MYR) and credited to your account within the timeframe specified for each payment method.

Deposit Requirements:

• The minimum deposit amount is as specified on the platform's deposit page.
• You may only deposit funds using a payment method registered in your own name.
• 96bets does not accept third-party deposits. Any deposit identified as originating from a third-party account will be returned and a processing fee may apply.

Withdrawal Requirements:

• Withdrawals are only processed to a bank account or e-wallet registered under the same Member's name.
• Members must complete full KYC verification before their first withdrawal request is processed.
• Withdrawals involving bonuses are subject to rollover requirements that must be met beforehand.
• 96bets reserves the right to conduct additional security checks for withdrawals exceeding a certain amount, which may require a longer processing time.
• Any fraudulent attempt during the withdrawal process will result in immediate account freezing and may be reported to the relevant authorities.

96bets offers a wide range of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and VIP rewards. Each bonus is subject to its own terms and validity period as stated on the promotions page.

• All bonuses have rollover requirements that must be met before a withdrawal is permitted.
• Bonuses cannot be directly converted to cash without meeting the rollover requirements.
• Only one welcome promotion may be claimed per new Member.
• 96bets reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to abuse the bonus system, including opening multiple accounts or coordinating with other users to exploit promotions, will result in the cancellation of all bonuses and account termination.
• Unused bonuses will expire automatically once the validity period ends.

Please check the Promotions page for the latest information on available offers and the specific terms of each promotion.

All games offered at 96bets use a Random Number Generator (RNG) system certified by independent auditing bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party, including 96bets itself.

• Game results are final once confirmed by the system. Any dispute regarding an incorrect result must be reported within 24 hours.
• In the event of a technical disruption during gameplay, 96bets reserves the right to void the affected round and return the wager to the Member.
• Confirmed wagers cannot be cancelled by the Member.
• 96bets reserves the right to limit the maximum wagering amount for any game or Member at any time.
• The use of automated software, bots, or any method intended to gain an unfair advantage is strictly prohibited.

For live casino games, additional rules may apply based on table rules and dealer guidelines. Members are expected to conduct themselves respectfully during live sessions and follow dealer instructions at all times.

Your account security is a shared responsibility between you and 96bets. We protect the platform with 256-bit SSL encryption and advanced fraud detection systems. You should also take the following steps to keep your account safe:

• Use a strong and unique password for your 96bets account.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after every session, especially when using a shared or public device.
• Enable two-factor authentication (2FA) for added security.
• Contact customer support immediately if you suspect any suspicious activity in your account.

96bets will never ask for your password through any communication channel. If anyone claims to be a 96bets representative and requests your password, please report it to our support team immediately. You are fully responsible for all activities that occur within your account.

The following actions are strictly prohibited on the 96bets platform and may result in immediate action, including account termination and reporting to the relevant authorities:

• Registering or operating more than one account.
• Providing false information during registration or the KYC process.
• Money laundering or the use of illegally obtained funds.
• Using bots, automated software, or technical methods to exploit games.
• Colluding with other Members to manipulate game outcomes or exploit promotions.
• Abusing the bonus or promotion system with the intent to gain an unfair advantage.
• Any form of threats, harassment, or offensive language directed at staff or other Members.
• Making false or unfounded claims against the 96bets platform or its staff.

96bets reserves the right to investigate any activity suspected of violating these terms. During the investigation, the relevant account may be temporarily suspended. If a violation is confirmed, all balances in the account may be forfeited.

96bets takes the protection of your personal data seriously. All information you provide during registration and use of the platform is collected, stored, and processed in accordance with our Privacy Policy, which is available on the Privacy Policy.

• Your personal data is used solely for account management, transaction processing, and service improvement purposes.
• 96bets will not sell or share your personal data with third parties without your consent, except as required by law.
• You have the right to request access, correction, or deletion of your personal data by contacting our support team.
• All data is stored on servers protected with encryption and strict access controls.

96bets shall not be held liable for any loss or damage arising from the following situations:

• Service disruptions caused by factors beyond our control, including internet connectivity issues, natural disasters, or third-party technical failures.
• Loss or damage resulting from a Member's failure to protect their account information.
• Any financial losses arising from a Member's own wagering decisions.
• Third-party content or services that may be linked through our platform.

96bets's maximum total liability to a Member under any circumstances is limited to the actual unused deposit amount in that Member's account at the time the claim is made.

Members may close their account at any time by contacting the 96bets customer support team. Before closure, ensure all pending withdrawals have been settled and all rollover requirements have been met.

96bets reserves the right to suspend or terminate a Member's account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Activity indicating fraud, money laundering, or dishonest behaviour.
• Failure to complete KYC verification within the specified timeframe.
• A Member's own request for a cooling-off period or self-exclusion for responsible gaming reasons.
• Instructions from the relevant authorities.

When an account is terminated due to a violation, 96bets reserves the right to forfeit all balances in that account. Account termination decisions are final and non-appealable except under exceptional circumstances as determined by 96bets management.

96bets is committed to responsible gaming practices and the well-being of every Member. We provide the following self-control tools to help Members manage their gaming activity:

• Deposit Limit — set daily, weekly, or monthly limits to control your spending.
• Play Time Limit — set a session time limit to prevent excessive play.
• Cooling-Off Period — take a temporary break from the platform for a duration of your choice.
• Self-Exclusion — permanently close your account if you feel gaming has had a negative impact on your life.

If you or someone you know is experiencing issues related to excessive gaming, please contact our support team or visit the Responsible Gaming for guidance and available support resources.

96bets reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being posted on the website. It is the Member's responsibility to review these terms periodically.

Continued use of the platform after any amendment is published constitutes acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before they take effect.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to the use of the 96bets platform shall first be resolved through good-faith negotiation before any legal action is taken.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be reinterpreted or removed to the minimum extent necessary, and all remaining provisions will continue in full force and effect.