Privacy Policy 96bets – Protection of Your Personal Data

96bets collects various types of information from users depending on how you interact with our platform. Generally, this information falls into three main categories:

Information You Provide Directly:

• Full name, date of birth, and gender upon account registration.
• Email address, phone number, and residential address.
• Identity documents such as a copy of your national ID or passport for the KYC verification process.
• Bank account or e-wallet details required for deposits and withdrawals.
• Any information you share when communicating with our customer support team.

Automatically Collected Information:

• IP address, device type, operating system, and web browser version used.
• In-platform activity data including games played, wagering amounts, and session duration.
• General location data based on IP address (country and city only).
• Cookie and tracking technology data that helps us understand how you use the platform.

Information from Third Parties:

• Identity verification data from licensed KYC service providers.
• Transaction data from payment processors used to verify deposits and withdrawals.

Every piece of information we collect is used for a clear and legitimate purpose. Below is a full list of how your data is used on the 96bets platform:

96bets processes your personal data based on one or more of the following valid legal grounds:

• Contract Performance — processing required to deliver the services you request, including account management and payment processing.
• Legal Obligation — processing required to comply with applicable laws, including KYC and anti-money laundering requirements.
• Legitimate Interest — processing necessary for legitimate business interests such as fraud prevention, platform security, and service improvement.
• Consent — in certain cases such as marketing communications, we will request your explicit consent before processing data for that purpose. You may withdraw this consent at any time.

We will not process your data for any purposes unrelated to the original purpose without first obtaining your consent.

96bets does not sell your personal data to any party. However, in certain situations, we may need to share your data with trusted third parties for platform operational purposes:

• Payment Processors — to facilitate your deposit and withdrawal transactions securely. All our payment processors are bound by strict data confidentiality agreements.
• KYC Service Providers — to verify your identity in compliance with applicable legal requirements. Data is shared only to the extent necessary.
• IT Service Providers — such as cloud computing and cybersecurity services that help us operate the platform securely.
• Legal Authorities — when required by law or court order, we are obligated to disclose certain information to the relevant authorities.

All third parties working with 96bets are required to comply with data protection standards equal to or stricter than our own. We do not permit them to use your data for their own purposes.

The security of your data is the absolute priority of 96bets. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• 256-bit SSL encryption applied to all data transmitted over the network.
• Data-at-rest encryption on all storage servers.
• Role-based access control — only staff who require access to perform their duties are permitted.
• Round-the-clock security monitoring by our cybersecurity team, 24/7.
• Penetration testing conducted regularly by independent experts.
• Automatic data backups and a comprehensive disaster recovery plan.

Data Retention Period: Your personal data is retained for as long as your account is active and for the period required by law after account closure (typically 5 to 7 years for financial records). Data that is no longer needed will be securely deleted or anonymised.

96bets uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies — required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies — collects information on how you use the platform to help us improve its performance. All data is collected anonymously.
• Functional Cookies — enables the platform to remember your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies — helps us understand overall usage patterns for continuous improvement purposes.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.

As a 96bets user, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

The 96bets platform is not intended for individuals under the age of 21. We do not knowingly collect personal data from children or minors below the stipulated age limit.

If we discover that personal data belonging to an individual under the age of 21 has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account.

If you believe that someone under the age of 21 has registered on our platform, please notify our support team immediately so that appropriate action can be taken without delay.

96bets reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.

When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to registered members via email or in-app notices.
• In the case of very significant changes, we may request re-confirmation of your consent.

It is your responsibility to review this Privacy Policy periodically. Continued use of the platform after any amendment takes effect will be considered acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.

You can reach us via:

• Support Email: [email protected] (text display only — not a clickable link)
• Live Support: Via the live chat feature on the 96bets platform, available 24 hours a day.
• FAQ Page: Visit page FAQ for answers to common questions.

We are committed to responding to all privacy-related inquiries within 5 business days. For more complex issues such as data deletion requests or formal complaints, please clearly state the subject line "Data Privacy Request" in your message so it can be routed to the right team.

We take every privacy-related complaint seriously and will investigate all reports thoroughly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.